First, download the Droppie app. It provides a detailed explanation of how to drop off the different streams. General rule: drop off everything in a sealed bag or container, and as clean as possible.

At Droppie, we work with our customers to deliver recycling streams as clean as possible. Recyclers often have to put in a lot of effort to sort out a stream because it frequently contains items that don't belong. We do our best to provide the cleanest possible streams to our recycling partners, so that everything, or almost everything, can be processed properly. This saves them time and energy and makes the entire process more sustainable.

All our streams go to specially selected recyclers. They sort the material for reuse, repair, or recycling. So, it's not a problem if a product no longer works, but we always recommend reusing or repairing it first whenever possible.

At Droppie, you receive a price per item or per kilo, depending on the recycling stream and whether we can offer a fee for that stream. For a complete overview of fees, click here.

At Droppie, you can drop off a wide range of items for a fee:

Textiles – clothing, shoes, bedding, bags, soft accessories, stuffed animals
E-waste – phones, computers, vacuum cleaners, monitors, cables, kitchen appliances
Deposit items – plastic bottles, drink cans, shot bottles (no glass)
Plastic packaging & drink cartons – yogurt pots, detergent bottles, flower pots, toothpaste tubes, etc.
Frying oil – all cooking oils
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Other items we can recycle (but for which we currently cannot offer a fee):
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Pens
Cork
Coffee pods
Printer cartridges
Toothbrush heads
Tennis balls
Incandescent light bulbs
Flat cans
Batteries (up to 5 kg)
Mattresses (only at Smaragdplein, Utrecht)

We are continuously working to expand the streams we accept. New streams are updated on our website and in the app. Sign up for our newsletter to be the first to know about expansions. Suggestions? Please let us know using the form below.

Unfortunately, we do not accept glass.

Sorry to hear you're having trouble. Here are a few things to try:
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Update the app - You might be using an older version that is no longer supported.

Check your internet connection - You need a stable connection (4G/5G) in the store.
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Check your phone settings - Make sure the Droppie app has permission to use mobile data.

Log in with your phone number - Accounts are created using your phone number, so try that if you're stuck.

Still not working? Then please fill out our contact form at the bottom of the page with a clear description of the problem.

First, try this: close the app and reopen it, or delete and reinstall the app. If that doesn't work, check if the phone number and email address in the app match what you originally registered. Otherwise, you can fill out our contact form at the bottom of the page with your name, email address, and phone number, and we can reset your login or look up your account.

Normally, it will be in your account within one business day after a successful Tikkie payout. Weekends and public holidays may cause a slight delay. If the payout doesn't go through at all, the amount will automatically return to your Droppie account within approximately a week, and you can try again.

This is usually due to an expired Tikkie link or a bank account that isn't properly linked. The amount is almost never lost: it will automatically return to your Droppie account, usually within a week. If the payout still doesn't work after that, please fill out our contact form at the bottom of the page with your name, your Droppie account's email address, and the amount. We'll sort it out for you.

This is usually due to one of two things:
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1. You might have two accounts - Check your other account to see if the money is there.

2. Your Tikkie payment might be temporarily blocked - Please fill out our contact form at the bottom of the page, and we will submit a request to release it; the money should then be back in your bank account within the same week.

Please fill out our contact form at the bottom of the page with your name, email address, the drop-off location, the date, and the expected amount. We will check it and ensure the credit is added to your account.

Currently, Droppie accounts are individual; linking accounts is not yet possible. Of course, you can drop off items for your partner using your own account, or alternate within your household. If you want to create a shared account (e.g., for a household or work situation), please use a shared email address when registering.

Sorry to hear that. Unfortunately, we have no insight into the location of packages once they are in transit. Please contact the relevant parcel carrier directly (e.g., DPD, DHL, UPS, Mondial, PostNL, Budbee, or Vinted Go); they will be best able to assist you.

Unfortunately, we cannot store packages beyond the return date, as we must adhere to the carriers' rules. Someone else is welcome to pick up the package on your behalf.

First, check: did you go to the correct Droppie location? Sometimes a package is delivered to a different branch than expected. If you've checked there and it's definitely not there, please contact the carrier (DPD, DHL, UPS, Mondial Relay, PostNL, Budbee, or Vinted Go). Unfortunately, we do not have insight into the live location of packages; only the carrier can track that.

Sometimes it takes a while for the status to update with the carrier, especially for online shipping labels that are only activated upon the first scan. Did you receive proof of drop-off? If so, we have accepted the package. If the tracking hasn't updated after 48 hours, please contact the carrier with your tracking number and proof of drop-off. They can locate the package.

Our opening hours vary by location and are best checked in the Droppie app or on our website. Any changes will be posted in the app, so please check it before you visit.

Great that you're interested! For collaborations (whether it's a new recycling stream partner, a location, or a product collaboration), it's best to fill out our contact form at the bottom of the Droppie for Brands page with a brief description of who you are, what you propose, and how we can strengthen each other. We read every proposal and will contact you if there's a good match.

It's great that you're so enthusiastic! Would you like to see a Droppie in your neighborhood? Please contact your municipality and also let us know via the contact form; community demand really helps. We greatly appreciate your commitment to recycling and a greener world.

We aim to respond within 2 to 5 business days. During busy periods, it may take a little longer. If you have an urgent matter regarding your balance or a failed payout, please mark it as urgent in the contact form and include your name, email address, and the amount, so we can act more quickly.